Privacy Policy

1. Information We Collect

We collect personal data necessary to process travel bookings, including:

• Full name, email address, phone number, and billing details.
• Passport details and date of birth (required for airline tickets and hotel reservations).
• Payment information (processed securely via third-party providers).
• Travel preferences, loyalty program details, and special requests.
• Communication preferences, including consent for SMS and email notifications.

2. How We Use Your Information

We use your data to:

• Process and manage flight and hotel reservations.
• Send SMS and email notifications regarding your travel plans.
• Provide customer support and respond to inquiries.
• Ensure security, fraud prevention, and legal compliance.
• Improve our website and services based on usage data.

3. SMS & Email Notifications and Consent

By providing your phone number and email, you consent to receiving SMS and email notifications regarding:

• Flight schedule changes, delays, or cancellations.
• Itinerary updates, booking confirmations, and check-in reminders.
• Emergency travel alerts and important trip updates.

You can opt out at any time by replying STOP to any SMS or unsubscribing from emails via the provided link.

4. How We Share Your Information

We do not sell your data. We only share it with:

• Service providers (airlines, hotels, car rental agencies) to process your travel bookings.
• SMS service providers (e.g., Twilio) to send essential notifications.
• Legal authorities when required by law.
• Payment processors for secure transactions.

5. Data Security

We implement industry-standard security measures and maintain our systems, servers, and infrastructure regularly updated to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our environment is continuously monitored, and we follow strict internal security procedures and best practices to safeguard information. While we take these precautions seriously, no system can be guaranteed to be completely secure. If you suspect any unauthorized access or security issue related to your data, please contact us immediately so we can take appropriate action.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and correct your personal data.
• Request deletion of your data (subject to legal requirements).
• Opt out of marketing emails and SMS notifications.
• Request a copy of your personal data.

To exercise these rights, contact us at info@travely.app.

7. Cookies and Tracking

We use cookies to enhance your experience and improve website functionality. You can manage cookies in your browser settings.

8. International Data Transfers

Your data may be processed in various countries where we operate. We ensure compliance with international data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the new terms.